Here are some Frequently Asked Questions
Take a look at our how-to page for information on getting your system running again
Most of our installations use the Drayton Lifestyle controller. You can download the user guide for it here:
It depends on whether you are at home in the daytime or are regularly out.
If you are out at work and know when you will be back then you can set your timer to start the system half an hour or so before getting home.
There is no benefit in leaving your system running on a high level if you are out, though you might like to keep a low level of background heat just to keep the chill off.
You can set your timer on the Drayton Lifestyle controller by referring to the following user guide:
1. Remove card and hold red button in until you hear the beep.
2. After beep, keep pressing red button until you reach display 24 (see bottom right corner of display).
3. Reinsert the card and press the red button again until you reach display 27, this should show you the amount of debt/credit and restart.
If if it's still not working ring Transco and they'll talk you through it.
If your radiator is cold at the top and hot at the bottom, this will be because it has air trapped in it. You can bleed air out of a radiator yourself if you have a radiator key.
Please note that bleeding air out of the system reduces the pressure in it meaning that you may also need to re-top up the pressure on the system. If the system pressure drops it may cause the boiler to fault out.
If this happens your can repressurise your boiler by following the instructions here: how-to guides
Radiator valves can become noisy if there is debris in your heating system. You can't do a lot about it yourself, but sometimes opening the valve fully for a minute or so will clear the debris.
If it happens regularly then your heating system probably needs flushing. Please contact us to arrange an appointment.