Below is a quote from an email received from another satisfied customer!
We are very proud of all of our Workforce and praise like this shows our pride is justified!
My mother who is 80 years old and not in the bests of health was absolutely delighted with the service she received from your engineer. ( She couldn’t remember his name) It was a very cold day and she had been without her heating for a week and was not looking forward to having the disruption in her bungalow. It was not possible to move my mother out for the day due to her health so she had to wrap up warm and be prepared for the inconvenience. Your engineer reassured her that he would get the boiler in and working for her before he went home that day.
Sure enough, he worked solidly all day without stopping until the boiler was in and working. He had arrived at 8.00 am and left her home at 7pm, what a service! He was so considerate to her needs and she said it was a delight to have such an polite friendly work man in her home.
He cleared up every bit of dust and mess which made such a difference considering it could have been a very stressful day for her.
We are all too quick to point out the errors and bad bits of a something but not always so forthcoming with praise for the good bits. Well, Mrs Brown was so relieved to have this engineer, she felt that he went above and beyond in providing an excellent service, not just in workmanship but total consideration.
